Flight & Hotel Booking Terms

1. Air ticketing

• Fares are not guaranteed until the ticket is issued. Airlines may withdraw a fare or reprice an itinerary between quote and ticketing; we will always confirm the new amount before charging.
• Passenger names must exactly match the passport. Most airlines do not allow name changes or transfers — a correction may require cancellation and reissue at full fare.
• Schedule changes, equipment swaps and seat reassignments are made by the airline. We notify you as soon as we receive the message and rebook where the fare rules allow.
• Baggage allowance, seat selection, meals and lounge access follow the carrier's tariff. Codeshare segments may apply the operating carrier's baggage rules.
• Tickets must be used in sequence. Skipping a segment normally cancels the remainder of the itinerary automatically.
• Reconfirm all flights 24 hours before departure and arrive at the airport 3 hours before international and 2 hours before domestic departures.

2. Hotels, resorts and villas

• Rate conditions (refundable, semi-flexible or advance-purchase) are stated on your confirmation and set by the property.
• Standard check-in is from 15:00 and check-out by 11:00 local time. Early check-in and late check-out are requests, never guarantees.
• Bed type, view, floor, connecting rooms and adjacent rooms are requests fulfilled at the property's discretion on arrival.
• Resort fees, city or tourist taxes, parking, spa levies and destination charges may be collected locally and are not included in the rate unless stated.
• A valid credit card and government photo ID are required at check-in for incidentals. The property may place a pre-authorization hold.
• You are responsible for damage, missing items, smoking fines and extra-guest charges assessed by the property.
• If a property is overbooked or a room type becomes unavailable, the property is responsible for relocation. WanderLuxe Travel will advocate for equivalent or better accommodation.

3. Payment and price accuracy

Deposits hold inventory; the balance is due by the date on your invoice. Late payment can release rooms, seats or tour spaces at the supplier's discretion. Where a published price is clearly erroneous, WanderLuxe Travel may correct it and offer you the corrected price or a full refund of what you paid.

4. Special requests and accessibility

Tell us about mobility needs, medical equipment, service animals, allergies, infants and unaccompanied minors at the time of booking so we can request the correct arrangements and confirm feasibility with the supplier in writing.

5. Documents

E-tickets, hotel vouchers and transfer details are delivered by email once fully paid. Check every name, date, time and airport code immediately and report discrepancies within 24 hours — corrections after that may incur supplier charges.