Cancellation & Refund Policy
Last updated: January 12, 2026
This policy explains what happens when a booking with WanderLuxe Travel, 456 Ocean Drive, Suite 200, Miami, FL 33139, is cancelled or changed. It applies together with our Terms of Service and with each supplier's own conditions. All cancellation requests must be sent in writing to booking@wanderluxetravel.com and are effective on the date WanderLuxe Travel receives them, not the date you decide.
1. Standard refund schedule
| Cancellation window | Refund |
|---|---|
| 90+ days before departure | Full refund of package payments, less the non-refundable planning fee and any supplier deposits already forfeited. |
| 89–60 days before departure | 75% refund of package payments; planning fee and non-refundable supplier deposits retained. |
| 59–45 days before departure | 50% refund of package payments. |
| 44–15 days before departure | 25% refund of package payments. |
| 14 days or fewer, or no-show | No refund. Insurance claims may still apply for covered reasons. |
2. Supplier terms override this schedule
Airline tickets, cruise fares, rail passes, festival and event tickets, permits (for example gorilla trekking or Inca Trail permits) and many peak-season resort rates are non-refundable from the moment they are issued. Where a supplier's penalty is stricter than the table above, the supplier's terms apply and WanderLuxe Travel can only refund amounts it actually recovers. We disclose non-refundable components in writing before you pay.
3. Date changes instead of cancellation
Where a supplier permits it, we will move your trip rather than cancel it. Date changes requested more than 60 days before departure incur a WanderLuxe Travel handling fee of $95 per booking plus any supplier re-issue fees and fare or rate differences. Inside 60 days, a change is treated as a cancellation and rebooking.
4. Partial cancellations and single supplements
If one traveler cancels from a shared room, remaining travelers become responsible for the resulting single-occupancy supplement. Group bookings that fall below the minimum participant count may be re-priced at the applicable smaller-group rate.
5. Cancellation by WanderLuxe Travel or a supplier
If we or an operator cancels a departure for reasons other than force majeure — for example insufficient participants on a small-group tour — you may choose a full refund of amounts paid to WanderLuxe Travel, including the planning fee, or a credit of equal value valid for 24 months. We are not responsible for separately purchased airfare not booked through us, which is a further reason to insure your trip.
6. Force majeure and unused services
Hurricanes, wildfires, floods, epidemics, strikes, airspace closures, government travel bans and civil unrest may make travel impossible. In those cases we will pursue supplier credits or refunds on your behalf and pass through whatever we recover, less unrecoverable third-party costs. Services you choose not to use once travel has begun — a skipped tour, an early departure, an upgraded room you decline — are not refundable.
7. Travel insurance claims
Illness, injury, bereavement, jury duty and many work emergencies are typically covered by travel insurance even when this schedule allows no refund. Cancel-for-any-reason upgrades must usually be purchased within 14–21 days of your initial deposit. On request, WanderLuxe Travel will provide the invoices, itineraries and cancellation confirmations your insurer needs, but claim decisions rest entirely with the insurer.
8. How refunds are paid
Approved refunds are issued to the original payment method within 30 days of the supplier settling with us; airline and cruise refunds can take longer where the supplier controls the timeline. Bank or currency conversion charges are not reimbursable. Chargebacks filed while a refund is already in progress may delay processing.
9. Questions
Before booking, ask us to summarise the exact penalties on your specific itinerary — we will put them in writing. See also our Terms of Service and Privacy Policy. Contact WanderLuxe Travel at booking@wanderluxetravel.com or 456 Ocean Drive, Suite 200, Miami, FL 33139.