Refund Policy

1. Two different refunds

Every booking has two parts: the WanderLuxe Travel planning and service fee, and the supplier cost paid to airlines, hotels, cruise lines, ground operators and insurers. Our fee is governed by this policy. Supplier costs are governed by each supplier's own fare rules and tariff, which we disclose in writing before you pay.

2. Refundable

• Deposits on custom itineraries cancelled within 48 hours of payment, in full.
• Amounts collected for a service that was never delivered or was double-charged.
• Refundable hotel rates, flexible fares and refundable tour components, less any supplier processing charge.
• Supplier-issued credits or refunds when a supplier cancels your service outright.

3. Non-refundable

• Issued airline tickets on non-refundable fare classes, and airline taxes already remitted.
• Travel insurance premiums after the policy's free-look period ends.
• Visa, permit, park entry and government processing fees paid to third parties.
• Prepaid non-refundable hotel and villa rates, festival tickets and chartered vehicles.
• Our planning fee once a full itinerary and supplier confirmations have been delivered.
• Unused portions of a trip after departure, including missed transfers or early departures.

4. How to request a refund

Email booking@wanderluxetravel.com with your booking reference, the traveler name, the services affected and the reason. Requests are acknowledged within two business days. If a supplier claim is required, we file it on your behalf and share the reference number.

5. Processing timelines

• Our own fees: 5–10 business days to the original payment method.
• Hotel and tour operator refunds: typically 14–30 days, subject to the supplier.
• Airline refunds: 7 days for card payments and 20 days for cash payments after the airline approves, per common carrier regulation.
• Insurance claims: governed by the insurer's own claim schedule.

Refunds always return to the original payment method. We cannot redirect a refund to a different card, account or person.

6. Chargebacks and disputes

Please contact us before filing a card dispute — most delays are supplier-side and we can show the claim status. If a chargeback is filed for services already delivered, WanderLuxe Travel will respond with the booking file, invoices and confirmations as evidence.

7. Currency and fees

Refunds are issued in the currency of the original transaction. Exchange-rate movement between payment and refund, and any bank or card network conversion fee, is not compensated by WanderLuxe Travel.