Terms of Service

1. Our role as agent and operator

For flights, hotels, cruises, insurance and third-party excursions, WanderLuxe Travel acts as an agent for the supplier that actually provides the service. Those services are governed by the supplier's own terms, tariffs and conditions of carriage, which you agree to when we confirm the booking. For itineraries WanderLuxe Travel operates directly, we are the tour operator and these terms apply in full.

2. Quotes, prices and taxes

Quotes are estimates until a deposit is received and the supplier confirms availability. Prices are per person based on double occupancy unless stated otherwise, and are quoted in US dollars. Package prices are land-only unless air travel is explicitly itemized. Prices may change before confirmation due to supplier increases, currency movement, fuel surcharges or government-imposed taxes and fees. After confirmation, we will only pass through increases that a supplier or authority imposes and is entitled to impose.

3. Planning fees, deposits and payment

• Planning and design fees are due before work begins and are non-refundable once your first draft itinerary is delivered.
• Most bookings confirm with a 25% deposit; the balance is due 45 days before departure.
• Bookings made inside 45 days of departure require payment in full.
• Some peak-season resorts, cruise lines and rail products require larger or earlier deposits, which we disclose before you pay.
• Failure to pay a balance by its due date may result in automatic cancellation by the supplier and loss of amounts paid.

4. Travel documents, passports and visas

You are responsible for holding a valid passport (generally with at least six months' validity beyond your return date and sufficient blank pages), all required visas, transit permits, and any health documentation your destination requires. Our visa assistance service is advisory support; WanderLuxe Travel does not guarantee that any government will issue a visa or grant entry, and no refund is owed if entry is refused. Names on all bookings must match travel documents exactly; supplier name-change fees are your responsibility.

5. Travel insurance

WanderLuxe Travel strongly recommends comprehensive travel insurance covering trip cancellation and interruption, emergency medical treatment and evacuation, baggage, and travel delay. If you decline coverage, you accept full financial responsibility for losses that insurance would normally cover, including supplier cancellation penalties and medical costs abroad. Insurance is provided by third-party underwriters; claims are decided solely by the insurer under its policy wording.

6. Health, fitness and accessibility

Some itineraries include hiking, altitude, water activities, small boats and long transit days. You must disclose any medical condition, mobility limitation, pregnancy or dietary requirement that affects your participation at the time of booking, so we can confirm suitability with suppliers. Guides may decline participation in an activity where they reasonably believe it is unsafe for you or others, without refund.

7. Itinerary changes and force majeure

Weather, strikes, mechanical issues, road closures, government restrictions, epidemics, civil unrest, natural disasters and other events beyond reasonable control may require substitutions. We will provide services of comparable standard where possible. WanderLuxe Travel is not liable for consequential losses caused by such events, and refunds for unused services follow supplier policy.

8. Cancellation and refunds

Cancellations are governed by our Cancellation Policy together with each supplier's published terms. Refunds are only payable to the extent WanderLuxe Travel actually recovers funds from suppliers, and are issued to the original payment method within 30 days of supplier settlement.

9. Traveler conduct

You agree to respect local laws, customs, protected sites and wildlife regulations, and to follow guide instructions. WanderLuxe Travel may remove a traveler from a tour without refund for conduct that endangers others, involves illegal activity, or materially disrupts the group. You are liable for damage you cause to accommodation, vehicles or equipment.

10. Limitation of liability

To the maximum extent permitted by law, the aggregate liability of WanderLuxe Travel arising from any booking is limited to the total service and planning fees you paid to WanderLuxe Travel for that booking. We are not liable for the acts, omissions, negligence, insolvency or default of independent suppliers, nor for indirect, incidental or consequential damages. Nothing in these terms limits liability for death or personal injury caused by our own negligence, fraud, or any liability that cannot lawfully be excluded.

11. Website use and intellectual property

Itineraries, photography, pricing structures and written content on this site are the property of WanderLuxe Travel and may not be copied, resold or republished without written permission. You may not scrape, probe or interfere with the site or use it to make speculative or fraudulent bookings.

12. Complaints, governing law and disputes

Raise problems with your guide or supplier on the spot and notify our concierge line immediately, so we can attempt a remedy while you travel. Unresolved complaints must be submitted in writing to booking@wanderluxetravel.com within 30 days of your return. These terms are governed by the laws of the State of Florida, USA, and the parties submit to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

13. Contact

WanderLuxe Travel · 456 Ocean Drive, Suite 200, Miami, FL 33139 · booking@wanderluxetravel.com